HELP DESK & ISSUE MANAGEMENTBRISKYSOFT / 03

Briskysoft Service Desk

Every issue has an owner.
Every request moves forward.

Turn incoming issues into trackable tickets. Prioritise requests, assign the right owner, and follow progress through to resolution.

Talk about this solution Explore features ↓

A SOLUTION FOR
IT, service, and support teams

PICTURE A SIMPLER WORKDAY

Interface concept · Sample data

Issue tracking
Assignments
Service tracking

Buy and own the software
No monthly licence fee
Unlimited users

PEOPLE · PROCESS · SOFTWAREDiscover a better way to work

01 / WHY IT MATTERS

Give every request a clear path to resolution.

One organised queue

Organise requests and issues so the team can see what needs attention.

Ownership at every step

Keep teams, owners, handovers, and work history connected to the ticket.

Keep progress visible

Keep requesters and service teams informed about status, blockers, and next steps.

02 / INSIDE THE SOFTWARE

See what every feature can do.
Picture it in your business.

Explore each feature screen, then shape the details around the way your team works.

01 / 06

Every request, in one organised view

Categorise issues and service requests with the context needed to get started.

briskysoft Service Desk

Workspace ⌄BS

Service / All tickets

Ticket queue

＋ New ticket

Open 12My tickets 4Resolved

Team queue···

Ticket	Category	Status	Owner
#1042 Unable to sign inNida S. · 09:12	Accounts	In progress	AT
#1041 Report access requestKarn P. · 08:50	Access	New	PM
#1040 New device setupPim M. · Yesterday	Devices	Waiting	AT

BRISKYSOFT SERVICE DESKSAMPLE WORKSPACE

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02 / 06

Put the most important work first

Define urgency and impact to help your team decide what needs attention first.

briskysoft Service Desk

Workspace ⌄BS

Triage / Priority & impact

Priority & impact

＋ Save triage

Priority matrix···

Impact × Urgency

Medium

High

Critical#1042

Low

Medium

High

Low

Medium

Increasing urgency →

Ticket #1042···

Unable to sign in

ImpactSeveral departments affected

UrgencyCore work is blocked

Suggested priorityCritical · P1

Shared criteria help every team prioritise consistently.

BRISKYSOFT SERVICE DESKSAMPLE WORKSPACE

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03 / 06

Hand over the work and the context

Route requests to the relevant team and owner, with a record of work carried out.

briskysoft Service Desk

Workspace ⌄BS

Ticket #1042 / Assignment

Assignment

＋ Assign ticket

Team & owner···

Responsible teamIT Support · Systems

ATArtit T.3 active tickets✓

PMPim M.5 active tickets○

KPKarn P.2 active tickets○

Assignment history···

Assigned to Artit

Systems team · Investigate account access

09:25

Routed to IT Support

Initial details verified

09:18

Ticket received

Requester: Nida S.

09:12

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04 / 06

Follow the path to resolution

Agree on clear stages for new, in-progress, waiting, and resolved tickets.

briskysoft Service Desk

Workspace ⌄BS

Ticket #1042 / Resolution

Resolution

＋ Update status

✓New✓In progress3Verify4Resolved

Work log···

Access updated

Updated the access group and checked it with a test account.

10:20 · AT

Cause identified

The access group did not match the new role.

09:45 · AT

Investigation started

Reviewed the user information and system logs.

09:30 · AT

Next step···

Ask the requester to verify access before confirming resolution.

VerifierNida S.

Current statusAwaiting verification

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05 / 06

Know what needs attention, and when

Discuss response targets, reminders, and escalation paths for requests needing extra help.

briskysoft Service Desk

Workspace ⌄BS

Service / Response targets

Service targets

＋ Configure targets

On track09Open tickets

Due soon02Needs attention

Overdue01Escalated to team lead

Response time · Sample policy···

Ticket	Target	Time remaining	Action
#1042 · Unable to sign in	30 min	08 min left	Notify owner
#1041 · Report access	4 hr	2 hr left	On track
#1038 · Slow network	1 hr	12 min overdue	Escalate to lead

Targets and escalation rules are defined around your service categories.

BRISKYSOFT SERVICE DESKSAMPLE WORKSPACE

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06 / 06

Resolve today. Learn for tomorrow.

Review issue categories, workload, and resolution notes to improve team service.

briskysoft Service Desk

Workspace ⌄BS

Reports / Issue trends

Insights & knowledge

＋ Knowledge base

Requests by category···

Accounts & access24

Devices16

Network10

General guidance8

September 2026 · 58 sample tickets

Reusable resolutions···

01Troubleshoot account accessUpdated 15 Sep · Systems↗

02Set up a team deviceUpdated 12 Sep · IT Support↗

03Check network connectivityUpdated 10 Sep · Network↗

Connect recurring issues with resolution notes so the team can build on previous work.

BRISKYSOFT SERVICE DESKSAMPLE WORKSPACE

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Fields, workflows, and reports can be tailored to your agreed scope.

Talk about this solution

03 / A DAY IN YOUR WORKFLOW

From an incoming issue to a documented resolution.

ILLUSTRATIVE WORKFLOW

01
Log the request
Capture the issue details and its impact.
02
Triage and assign
Set the priority and route it to the right team.
03
Work toward resolution
Track work carried out and any information still needed.
04
Resolve and document
Record the resolution for future reference.

04 / MADE FOR YOUR PEOPLE

Different roles.
A shared way forward.

IT support

Handle system issues and internal service requests.

Customer support

Route customer issues with their full context.

Service managers

See the queue, team workload, and requests needing attention.

05 / FROM CONVERSATION TO ROLLOUT

The right fit.
A considered start.

01
Discover
Understand your users, processes, and priorities.
02
Define
Agree on features, integrations, and the delivery plan.
03
Prepare
Plan configuration, migration, and ongoing support.

BEFORE WE BEGIN

A few things to know.

Do we own the software after purchase?

Yes. This is an outright purchase: you own the software, with no monthly licence fee and unlimited users.

Can we define service targets and escalation paths?

We can discuss response targets, reminder rules, and escalation paths, then confirm the required behaviour in the agreed scope.

How are pricing and delivery agreed?

The purchase price depends on features, customisation, data migration, and integrations. Users are unlimited. We propose the scope, price, and delivery plan for your review before work begins.

What support is available after launch?

We discuss onboarding, maintenance, and support channels, and specify the support scope and terms in your proposal.

LET’S FIND YOUR FIT

Let’s talk software.
Built around your team.

Tell us which solution interests you and what you want to improve. We’ll get in touch to discuss the approach and a quote for your scope.

Call +66 86 669 7771

Buy and own the software, with no monthly licence fee and unlimited users. Pricing depends on features, customisation, and integrations.

Project enquiry

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Your name Email Phone (optional) Company / organisation (optional) Solution of interest Estimated budget (THB) When would you like to start? Tell us about your project Your goals, users, or the problem you want to solve (at least 10 characters)

Every issue has an owner.Every request moves forward.

Give every request a clear path to resolution.

One organised queue

Ownership at every step

Keep progress visible

See what every feature can do.Picture it in your business.

Every request, in one organised view

Put the most important work first

Hand over the work and the context

Follow the path to resolution

Know what needs attention, and when

Resolve today. Learn for tomorrow.

From an incoming issue to a documented resolution.

Log the request

Triage and assign

Work toward resolution

Resolve and document

Different roles.A shared way forward.

IT support

Customer support

Service managers

The right fit.A considered start.

Discover

Define

Prepare

A few things to know.

Let’s talk software.Built around your team.

Project enquiry

Enquiry received.

Every issue has an owner.
Every request moves forward.

See what every feature can do.
Picture it in your business.

Different roles.
A shared way forward.

The right fit.
A considered start.

Let’s talk software.
Built around your team.